Shipping and Delivery

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, allowing you to monitor your shipment throughout the delivery process.

Please note that orders are processed on business days only (Monday through Friday, excluding public holidays).

2. Estimated Delivery Time

After your order has been dispatched, the estimated delivery time is typically:

1–7 business days

Delivery times may vary depending on your location and local shipping conditions.

Although we strive to meet these estimates, delivery may occasionally take longer due to circumstances beyond our control, including:

  • Customs inspections
  • Public holidays
  • Extreme weather conditions
  • Carrier delays
  • High seasonal demand
  • Unexpected logistical disruptions

Delivery estimates are provided for guidance only and are not guaranteed.

3. Shipping & Fulfilment

To reduce unnecessary waste and minimize our environmental impact, Andrew Cooper London uses an international fulfilment network.

Depending on product availability and destination, orders may be shipped directly from one of our trusted fulfilment partners.

In certain countries, local customs authorities may apply import duties, taxes, or customs clearance fees. Where applicable, these charges remain the responsibility of the customer unless otherwise stated.

4. Shipping Costs

Shipping costs are calculated during checkout and depend on factors such as:

  • Delivery destination
  • Order weight
  • Shipping method selected
  • Promotional offers (where applicable)

The final shipping cost will always be displayed before payment is completed.

5. Tracking Your Order

After your order has been shipped, you will receive a tracking number via email.

Customers are responsible for monitoring the progress of their shipment using the tracking link provided.

Depending on your local carrier, your package may be:

  • Delivered to your home address;
  • Left in a secure location;
  • Delivered to a nearby collection point or parcel locker if home delivery is unsuccessful.

If your shipment is redirected to a pickup location, it is the customer’s responsibility to collect the package within the timeframe specified by the carrier.

6. Delays & Delivery Issues

If your order appears delayed or you experience any shipping-related issues, please contact our customer support team before initiating a payment dispute or chargeback.

Most delivery issues can be resolved quickly by working directly with our shipping partners.

7. Delivery Responsibility

Once the shipping carrier confirms that an order has been successfully delivered to the shipping address provided during checkout, responsibility for the package transfers to the customer.

Andrew Cooper London cannot accept responsibility for packages that are marked as delivered but are subsequently lost, stolen, or misplaced at the delivery location.

We recommend checking with household members, neighbors, building management, or your local delivery carrier before contacting our support team.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping details, please contact us immediately.

Address changes may only be possible before your order enters processing and cannot be guaranteed once fulfilment has begun.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, our customer support team is happy to assist you.

Andrew Cooper London

Email: info@andrewcooper.com

Business Address:  Andrew Cooper Londen