General Terms and Conditions

Welcome to Andrew Cooper London.

These Terms & Conditions govern your use of our website and all purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Andrew Cooper London

Email: info@andrewcooper.com

Business Address:  Andrew Cooper Londen

2. Acceptance of These Terms

By placing an order with Andrew Cooper London, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.
  • The information you provide is accurate and complete.
  • You accept these Terms & Conditions in full.

3. Product Information

We make every reasonable effort to ensure that all product descriptions, images, prices, and specifications displayed on our website are accurate.

However:

  • Colors may appear differently depending on your screen or device.
  • Slight variations in products may occur due to manufacturing processes.
  • Typographical errors, pricing mistakes, or technical inaccuracies may occasionally occur.

We reserve the right to correct any errors and update product information at any time without prior notice.

4. Orders & Payment

Orders are processed only after full payment has been successfully received.

Available payment methods may vary depending on your country or region.

Andrew Cooper London reserves the right to refuse or cancel any order in cases including, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product availability issues
  • Incorrect customer information
  • Violation of these Terms & Conditions

If an order is cancelled after payment has been received, a full refund will be issued.

5. Order Processing & Delivery

Estimated processing time:

1–3 business days

Estimated shipping time:

1–7 business days, depending on your destination.

Some products are shipped directly from our international fulfilment partners.

While we always strive to deliver within the estimated timeframes, delivery times are estimates only and may be affected by:

  • Customs inspections
  • Public holidays
  • Weather conditions
  • Carrier delays
  • High seasonal demand
  • Other circumstances beyond our control

Such delays do not automatically entitle customers to cancel an order or request compensation where permitted by law.

6. Pricing

All prices displayed on our website are shown in the applicable currency and include VAT where legally required, unless stated otherwise.

Andrew Cooper London reserves the right to modify prices at any time.

Price changes do not affect orders that have already been confirmed and paid.

7. Returns & Cancellations

Returns are governed by our separate Return & Refund Policy.

Customers must carefully follow the return instructions provided by our customer support team.

Cancellation requests cannot be guaranteed once an order has entered processing.

Customers agree to contact our customer service team before initiating a payment dispute or chargeback so that we have the opportunity to resolve any issue promptly.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Andrew Cooper London shall not be liable for:

  • Delivery delays caused by shipping carriers
  • Customs delays
  • Lost packages that are confirmed as delivered by the carrier
  • Incorrect delivery information supplied by the customer
  • Indirect, incidental, or consequential damages arising from the use of our products or website

Our total liability for any claim shall never exceed the purchase price paid for the affected product.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable consumer protection laws.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product photographs
  • Graphics
  • Website design
  • Text
  • Icons
  • Videos
  • Branding
  • Marketing materials

is the exclusive property of Andrew Cooper London or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Complaints

We value customer satisfaction and aim to resolve complaints fairly and efficiently.

If you experience any issue with your order, please contact us via:

Email: info@andrewcooper.com

To help us resolve your request quickly, please include:

  • Your order number
  • A detailed description of the issue
  • Clear photographs where applicable

We aim to respond to all customer inquiries within 5 business days.

11. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

12. Changes to These Terms

Andrew Cooper London reserves the right to update or modify these Terms & Conditions at any time.

The most recent version will always be published on our website.

Continued use of the website after changes have been made constitutes acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Andrew Cooper London operates.

Any disputes shall be submitted to the competent courts, unless mandatory consumer protection laws provide otherwise.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Andrew Cooper London

Email: info@andrewcooper.com

Business Address:  Andrew Cooper Londen