Privacy Policy

At Andrew Cooper London, we highly value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, create an account, or contact our customer support team.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Andrew Cooper London

Email: info@andrewcooper.com

Business Address: Andrew Cooper London

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and all applicable European privacy laws.

2. Personal Information We Collect

When you use our website or place an order, we may collect the following information:

  • Full name
  • Shipping address
  • Billing address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers and never stored on our own servers)
  • IP address
  • Browser and device information
  • Order history
  • Transaction history
  • Website usage and browsing behavior through cookies and similar technologies

We only collect personal information that is necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your orders
  • Providing shipping updates and order tracking
  • Managing payments and refunds
  • Responding to customer service inquiries
  • Improving our website, products, and overall customer experience
  • Detecting and preventing fraud or unauthorized activities
  • Complying with legal and tax obligations
  • Sending promotional emails or newsletters (only if you have given your consent)

We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy.

4. Legal Basis for Processing

Under the GDPR, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract (processing your purchase)
  • Your consent (for marketing communications)
  • Compliance with legal obligations
  • Our legitimate business interests, including fraud prevention, website security, customer support, and improving our services

5. Sharing Your Information

We only share your personal information when necessary to operate our business and fulfill your orders.

This may include:

  • Secure payment providers
  • Shipping and logistics partners
  • Order fulfillment partners and suppliers
  • IT service providers
  • Analytics providers
  • Marketing platforms (where applicable and subject to your cookie preferences)

We never sell, rent, or trade your personal information to third parties.

Some products may be shipped directly from our international fulfillment partners. As a result, your information may be processed outside the European Economic Area (EEA). Whenever this occurs, we ensure that appropriate safeguards are in place to protect your personal information in accordance with GDPR requirements.

6. Data Retention

We only retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Certain financial and tax-related information may be retained for up to 7 years in accordance with legal accounting obligations.

7. Cookies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly
  • Improve website performance
  • Analyze visitor behavior
  • Personalize your shopping experience
  • Measure marketing effectiveness

You can manage your cookie preferences at any time through our cookie banner or your browser settings.

For more information, please refer to our Cookie Policy.

8. Data Security

Protecting your information is extremely important to us.

We implement appropriate technical and organizational security measures to safeguard your personal information against unauthorized access, disclosure, misuse, alteration, or loss.

Our website uses SSL encryption to secure all sensitive communications, including payment transactions.

Although we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Your Rights

Under the GDPR, you have the following rights:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Restrict the processing of your information
  • Object to certain types of processing
  • Withdraw your consent at any time
  • Request a copy of your personal information (data portability)
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details below.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments.

The latest version will always be available on this page.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Andrew Cooper London

Email: info@andrewcooper.com

Business Address: Andrew Cooper London